# Why does the progress bar show the wrong cart amount?

> The bar counts only what its settings include: excluded products, gift cards, discounts, currency and bundles all change the total. Check them in this order.

Updated 2026-09-25 · https://www.yaco.studio/docs/wrong-amount

## Some items are not counted

Each bar counts a chosen set of items. Open **Goals & Discounts › Bars**, open the bar, and check the **What is counted** card:

- **Cart item filtering**: products or collections included or excluded;
- **Exclude gift cards**;
- **Purchase type**: one-time purchases, subscriptions, or both.

An item left out here does not move the bar and does not count towards the tier discount either. See [bars](https://www.yaco.studio/docs/bars).

## Discounts are already taken off

By default (**After product discount**), the bar counts the subtotal after product discounts, exactly as Shopify does at checkout. A cart of $100 with a 20% product discount therefore counts $80.

To count original prices, open the tier card, click the threshold amount in the tier's sentence and choose **Before all discounts** in the menu under it, then **Save**. The checkout follows the same setting. See [discount tier](https://www.yaco.studio/docs/discount-tier).

## The shopper pays in another currency

Thresholds are set in your store currency. For shoppers in other markets, you have two options in the tier:

- **Automatically convert goal value to market's currency**, with an option to round up converted values;
- a threshold of their own for a market or a country, with **+ Adapt a market**.

If a tier is reached too early or too late in some countries, check the market exceptions of that tier. A market threshold set a long time ago may not record its currency yet: open the app and click **Save** to update it. See [markets](https://www.yaco.studio/docs/markets).

## A bundle counts as one item

Shopify shows a bundle as a single cart line. On a bar measuring **Quantity**, **Count items inside bundles** (on by default) counts the items inside native Shopify bundles: a pack of 6 counts 6. When it is off, the bar list shows the badge **Bundles counted as 1 item**.

Limits to know:

- bundles built by third-party apps that are not native Shopify bundles still count as 1;
- for percentage or amount-off tiers based on quantity, the checkout discount cannot look inside bundles, a Shopify limit. Only the bar and the free gifts count the items inside.

## The bar includes past purchases

Two measures do not look at the cart alone:

- **Customer purchase history** adds up everything the customer has already spent, plus the current cart;
- **Customer's past orders** counts orders already placed, and ignores the current cart.

A returning customer can therefore see a tier already reached as soon as the cart opens. These bars are also hidden from visitors who are not logged in. To measure the cart, set the bar's **Measure** to **Cart amount**.

## A multiplier is applied

If our support team has set **Apply multiplier on cart amount** on your bar (in **Advanced (support)**), the counted amount is multiplied by that value: with 0.8, a $100 cart counts $80.

## Several tiers, one reward

On a bar with several percentage or amount-off tiers, only the highest tier reached applies. The amounts off never add up.

## Still stuck?

Write to support@yaco.studio with:

- your store URL and the name of the bar;
- the country and currency of the shopper;
- the cart content and the amount you expected;
- a screenshot of the bar and of the cart.