Why does my cart drawer close or go blank after the gift is added?
Cart drawer glitches come from the way each theme refreshes its drawer, not from your tiers. What each symptom means, what you can adjust, and when to write to us.
The drawer closes by itself, or the page stays locked
Symptom: right after the gift is added, the cart drawer closes, or the page no longer scrolls.
Cause: when the drawer is refreshed after the gift is added, some themes lose the state that keeps their drawer open, or do not release their scroll lock. This is not a configuration problem: there is nothing to change in your tiers. We adjust the app theme by theme, so write to support with the name of your theme and your store URL.
The drawer empties, then the items come back after a reload
Symptom: when a shopper removes an item and the cart falls under the gift threshold, every item disappears from the drawer. After a reload, they are all back.
Your cart is intact: the items are still there at checkout. The theme and the app were refreshing the drawer at the same time. This is fixed in the app for the Clean Canvas themes (Symmetry, Showcase, Canopy, Enterprise), where the app now leaves the refresh to the theme. If you see it on another theme, write to support.
The drawer loses its header or looks like the cart page
Symptom: after the gift is added, the drawer grows, loses its title and close button, or takes the layout of the cart page.
Some themes rebuild the whole list of cart lines on every cart change. Place the bar before that list, never inside it:
- On the Theme integration page, open the drawer integration listed under Theme integrations.
- In Reference element, target the container of the cart lines.
- In Position relative to the reference element, choose Before, then save.
If you are not sure which element to target, use Contact support on the same page and we will place it for you.
The cart page does not update after the gift is added
Symptom: on the cart page, the lines and total stay the same after the gift is added, and the gift appears only after a reload.
The cart itself is updated. This is fixed in the app for themes based on Dawn. If it still happens on your theme, write to support.
The bar does not show in the drawer
The Auto Cart drawer integration (Top of Cart drawer or Bottom of Cart drawer) does not work on every theme. Place the bar yourself with Place progress bar, or ask us for a free integration with Contact support. See theme placement and bar not showing.
Two bars show in the drawer
Two placements target the drawer at once. Common cases:
- the Auto Cart drawer integration is on, and you also added a drawer placement;
- an A/B test was paused or ended while both of its placements stayed enabled.
Keep one: in Theme integrations, click Disable integration on the other.
Still stuck?
Write to [email protected] with:
- your store URL and the name and version of your theme;
- the steps to reproduce, from an empty cart;
- a short screen recording of the drawer;
- the browser and device used.
Adding your Collaborator request code lets us look at your theme directly.
Something missing? Write to [email protected], or try it first in the demo.